RMA Procedure

Report complaint/defect to you reseller/distributor, include pictures, a description of the defect and the serial number located on the rack.
Reseller/distributor will communicate with Rackmount.IT to find a suitable solution.
Solution will be communicated with the customer by the reseller/distributor.

Solutions may include but are not limited to

Replacement of the unit
Refund
Shipping out replacement parts (in case of broken cables/couplers)

Units return to Rackmount.IT without attached RMA number and prior authorization by Rackmount.IT will not be accepted.

Approved RMA requests can be shipped to

Rackmount.IT B.V.
Nonnenveld 27
4811 HN, Breda
The Netherlands

Or to our USA establishment

Rackmount.IT
LLC9201 Metric Blvd, Unit A
Austin TX 78758
United States

RMA shipments must be in the original packaging, exceptions to the should always be approved by Rackmount.IT.

Personal information

First- and lastname *

Company Name *

Address * Your address to send the new rack/materials to if needed.

ZIP / Postal Code*

Country *

Phone Number *

Distributor Your distributor, if you got it from a distributor.

Reseller Your reseller, if you got it from a reseller..

Country *

Product information

Product SKU *

Amount * Amount of products

Serial Numbers * Serial numbers of the products. Can be found on the rack. Please comma separate multiple numbers. If you don't have one, please write "None".

Complaints

Type of complaint * Please select all your complaints or add "other".

Box damaged

Rack damaged

Missing parts - cables

Keystones

Assembly material

Parts defect - cables

Quality issue

Other

Description of complaint * Please describe your complaint/defect with detail.

Pictures

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Upload pictures of defect, required for: Box/Rack damaged & Quality complaints. Files allowed: jpg, png, pdf, zip.