Return Procedure

  • Report complaint/defect to your reseller/distributor, include pictures, a description of the defect and the serial number located on the rack.
  • Reseller/distributor will communicate with Rackmount.IT to find a suitable solution.
  • Solution will be communicated with the customer by the reseller/distributor.
  • For products purchased in the Rackmount.IT webshop a return request can be submitted through the customer portal. The return policy is 30 days and a restocking fee may apply. 

Solutions may include but are not limited to

  • Replacement of the unit
  • Refund
  • Shipping out replacement parts (in case of broken cables/couplers)

Units returned to Rackmount.IT without attached RMA number and prior authorization by Rackmount.IT will not be accepted.

If you have any questions about our return policy, please reach out to your local sales department. 

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